India,21st September 2013: Serco, the international service company announced today that its finance and accounting outsourcing (FAO) business has been positioned as a Major Contender by leading global services research and advisory firm, Everest Group on its PEAK Matrix™ Assessment 2013 report. This report is based on detailed analysis of market success and wins in 2012, along with assessing the scale, scope, technology, delivery footprint and buyer satisfaction levels of providers’ finance and accounting operations.
Susir Kumar, CEO of Serco’s Global BPO business said, “We are delighted to have achieved such a prominent position in the finance and accounting outsourcing market in this highly regarded and influential report. The finance and accounting outsourcing market is highly competitive and for Serco to have been recognised as one of the up and coming providers by Everest Group is a significant endorsement of the capabilities that we have built and integrated over the past year. Serco’s FAO experience is particularly strong in the travel, logistics and hospitality markets and we see good opportunities for growing our FAO business in other sectors and geographies. As one of the world’s leading global BPO players, we continue to build on our existing capabilities, continuously improving and enhancing the services we are able to offer our customers.”
Serco’s BPO capabilities offer front, middle and back office solutions to public and private sector organisations globally. With a presence in thirteen countries, over a 100 locations and a skilled workforce of more than 60,000 employees, Serco is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the UK, mainland Europe, the US, Middle East, India, South Africa, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit customer requirements, Serco’s BPO capabilities have helped customers to re-engineer processes across industry verticals such as Banking, Financial Services & Insurance, Travel, Transportation & Hospitality, Healthcare, Logistics, Utilities, Retail & Manufacturing, Telecommunications, IT & Online services, Media and Entertainment. We provide customer management services, transactional, process and voice support, HR, finance and accounting services and business transformation consulting, allowing us to provide our customers with a full range of end-to-end business services.
Serco is an international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors.
More information can be found at www.sercoglobal.com