India, December 10, 2013: Serco, the international service company is pleased to announce that it has been featured in the Global Services (GS) 100 list that recognises corporations for their leadership as an outsourcing player worldwide. This is the third year Serco has been featured in the Global Services 100 list. The list reflects the diversity and overall landscape of the service provider community in terms of company sizes, countries of origin and countries of delivery.
An initiative by Global Services Media, Global Services 100, now in its eighth year, presents a complete view of the dynamics of the most significant segments that make up the IT and business process outsourcing industry. The 2013 GS100 list represents companies that serve mature global clients through advanced global delivery models, have broad portfolio of service offerings or niche leadership, and have demonstrated business excellence. The study involves an extensive survey seeking both quantitative and qualitative information from service providers who voluntarily opt to participate.
Based on the four key criteria of performance and leadership, quality and maturity of customers, breadth of services offered, and spread of global delivery capabilities, the GS100 analytical model is a credible guide for buyers of business and technology services that assists them to identify the relevant vendor.
“The global services market environment has been dynamic. While technology budgets continued to be constrained, organizations were clamoring to re-orient their IT and process management practices to include mobility, cloud, analytics, and social media. The GS100 service providers are the ones to quickly adjust to this new reality; the big differentiator is that these companies demonstrate the ability to deliver business outcomes,” says Ed Nair, Editor, Global Services.
On being a member of the GS 100 list, Susir Kumar, CEO of Serco’s Global BPO business said, “Our presence in the prestigious GS100 list is testimony to the relentless efforts our employees have taken time and again to provide world class services to companies globally, helping them to meet their business goals with utmost efficiency. We thank Global Services for recognizing Serco as a leading provider of business process outsourcing services. Our global expertise along with state of the art services has helped Serco become a preferable partner to companies across continents and we will continue to strive hard to provide finest services.”
Serco’s BPO division is a leading provider of business process services globally, recently ranked #3 in the Nasscom Top 15 BPM Exporters in India 2012-13. It has steadily grown over the past two years with revenues of $1.1 billion, currently having an employee base of 60,000 with delivery capabilities spread over 100 locations and a presence in 13 countries.
Serco is an international service company, which combines commercial know-how with a deep public service ethos. Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.
Our Global BPO business has more than 60,000 employees over 100 locations, with a presence in 13 countries providing the complete spectrum of business services to customers in the public and private sector around the world. As a dynamic global service organisation, our people have the expertise and intimate knowledge of our customers’ markets as well as best practice processes and technologies to exceed expectations. We have the vision, agility and determination to deliver cutting-edge business process solutions and set ever-higher standards in the markets we serve.
About Global Services
Global Services is a media platform with a portfolio that includes digital magazines, website, events, newsletter, webinars, and customized solutions. Global Services reaches senior executives, sourcing professionals, technology, and functional leaders with more than 1000 large organizations mainly in North America and Europe. Global Services is owned by CyberMedia (India) Limited. www.globalservicesmedia.com