India, 31st October, 2013: Serco, the international service company announced today that it has been identified as a major contender for its banking BPO capabilities. The recognition by leading global research and advisory firm, Everest Group is in its Banking BPO Service Provider Landscape with PEAK Matrix™ Assessment 2013 report. This report is based on detailed assessment of the market success, scale, scope, technology, and delivery footprint of providers’ banking BPO operations. The report provides a deep dive into the key aspects of the banking BPO service provider landscape and its impact on the market.
Susir Kumar, CEO of Serco’s Global BPO business said, “We are proud to have achieved such a prominent position in the banking BPO market by this highly regarded and influential report that features various industry stalwarts. The recognition is a holistic testimony of our commitment to effectively conduct business and emerge successful in various spheres. Being recognized by Everest Group indeed feels commendable and will encourage us to work towards becoming Leaders in the space. The banking BPO outsourcing market is very competitive and for us to have been recognized as one of the Major Contenders by Everest Group is a significant endorsement of the capabilities that we have built and integrated over the past year. Serco’s banking BPO services experience is particularly strong and we will surely see more opportunities in this space in the near future. As one of the world’s leading global BPO players, we continue to build on our existing capabilities, continuously improving and enhancing the services we are able to offer our customers.”
Serco’s BPO capabilities offer front, middle and back office solutions to public and private sector organizations globally. Serco’s BPO business has established strong capabilities in the Banking segment handling over 14 m calls and 26m banking transactions. BFSI practice contributes over 20% of our overall BPO revenues and continues to expand further. The recognition by Everest Group further reinforces Serco’s strategy and paves the way forward to deliver measurable business value to our clients.
About Serco
Serco is an international service company, which combines commercial know-how with a deep public service ethos.
Around the world, we improve essential services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and – most of all – deliver to the public.
Serco supports governments, agencies and companies who seek a trusted partner with a solid track record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aviation, BPO, defence, education, environmental services, facilities management, health, home affairs, information and communications technology, knowledge services, local government, science and nuclear, transport, welfare to work and the commercial sectors.
More information can be found at www.sercoglobal.com