Tag «Customer Experience»

IVR- Helping company contact centres to enhance customer experience

New Delhi/ Bangalore, 2nd August, 2018: Customer experience has attained immense importance in today’s business environment. Companies are constantly in pursuit to retain their customers which makes customer experience an inseparable part of the competitive business world. C-Zentrix, a leading contact centre is using many such solutions to provide businesses effective ways to deal with …

Timesaverz announces partnership with Truecaller to enhance customer experience

India’s leading e-home service provider Timesaverz today announced its partnership with Truecaller.  The partnership is on two important verticals, firstly, with Truecaller SDK. Truecaller users can instantly register on the Timesaverz app with a simple and frictionless sign-up option using their Truecaller credentials without the need for the unreliable SMS based OTP process to verify their …

HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains

Strategic partnership enhances HGS’ CX offerings with artificial intelligence and automation, and a seamless integration of human agents   June 28, 2017 BANGALORE/CHICAGO – Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in customer experience (CX), today announced a strategic global partnership with Conversable, the leading Aritificial Intelligence (AI) …

ICICI Bank Ltd launches new ‘Money2India’ website and mobile application to enhance customer experience

Non-Resident Indians (NRIs) can now transfer money to India in just 3 clicks First Indian bank to integrate international money transfer facility with its internet banking platform NRIs can pay for services directly to over 100 entities in India Mumbai: ICICI Bank Ltd, India’s largest private sector bank by consolidated assets, announced the launch of …

Shoppers Stop Collaborates with Cisco To Accelerate Digital Business Transformation & Redefine Customer Experience


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~Shoppers Stop delivers enhanced, personalized and engaging in-store experience for customers enabled by Cisco Mobility Solution to boost sales and deepen customer loyalty~   New Delhi, April 11, 2017: Cisco and Shoppers Stop, India’s leading fashion retailer, today announced collaboration to implement Cisco Wireless Solution across 80 Shoppers Stop stores in India. In select stores, …

Accenture and Blue Prism Team to Provide Robotic Process Automation to Help Clients Accelerate Business Results, Improve Employee and Customer Experience 

More than 40 organizations including Raiffeisen Bank International and Circle K already signed New Delhi, India; Jan. 09, 2017 – Accenture and Blue Prism, a leading provider of enterprise robotic process automation (RPA) software, are working together to provide RPA solutions to help organizations across industries automate a wide range of business processes for reduced …

LogMeIn’s New,Interactive, Mobile Video Support Offering to Boost Customer Experience

Dubai, UAE -August15, 2016:LogMeIn, Inc. (NASDAQ:LOGM) recently introduced Rescue Lens to its product portfolio, a new interactive mobile video support offering based on the revolutionary namesake feature in LogMeIn’s professional remote support product, LogMeIn Rescue. Rescue Lens gives businesses a way to let their customers use virtually any mobile smartphone camera to visually walk customer service …

Airtel Leverages Cloudera Enterprise to Improve Customer Experience and Product Personalization

India’s Largest Telecommunications Company Builds 360-Degree View of Customers from Hadoop-based Platform for Successful Omni-channel Campaigns NEW DELHI, India, 28 June, 2016 – Cloudera, the global provider of the fastest, easiest, and most secure data management and analytics platform built on Apache Hadoop and the latest open source technologies, announced today that Bharti Airtel Limited …

Intelenet® introduces innovative work flow management tool to enhance customer experience 

The solution that offers unique value proposition with an ability to interact with 5 different global distribution systems India, June 22, 2016: Intelenet® Global Services, a leading business process service provider today announced the launch of its unique workflow tool developed in-house – iSafe™ (Intelenet®’s Systematic & Automated Fulfillment Enabler). Aimed specifically at the travel …

Qardio and Target Bring Digital Healthcare to the Forefront of the Customer Experience

  San Francisco, CA, April 12, 2016 – Qardio, Inc., the multi award-winning digital health company, announced today its QardioArm and QardioBase connected health devices are to anchor Target’s newly unveiled “Connected Health” section that is being rolled out in stores nationwide. In its mission to further pioneer digital and connected health offerings for its customers, Target has …