Snapdeal to waive seller charges for COD orders returned after demonization

snapdeal-new-logoNew Delhi, 29th November, 2016: Snapdeal, India’s largest marketplace, today announced additional measures to support its sellers, some of whom had Cash on Delivery (CoD) orders returned after the recent demonetization announcement.

Snapdeal has shared with its sellers that it will bear all the logistics and packaging cost for all CoD orders (worth more than Rs 500 and above) which have been returned by users in the week following the demonetization (9th – 15th November, 2016). In its communication to sellers, it has informed them that any such charges, which are in normal course, borne by the seller, will be paid for by Snapdeal.

This move follows a string of measures taken by Snapdeal in recent weeks to help both the users and sellers manage in a situation of reduced availability of currency notes. Immediately after the currency ban, Snapdeal rolled out Wallet on Delivery, where users could pay on the FreeCharge wallet upon delivery. Snapdeal also sent card swipe machines to users, so that they could pay on their cards in the absence of currency notes. Users were also given the option to delay acceptance of their CoD orders by a few days till they could arrange the required currency for the payment. Those who tendered the payment with Rs 2000 notes were offered the option to receive the change back in their FreeCharge wallets.

On 9th November, Snapdeal had brought down the CoD limit for new orders to Rs 2000. The said limit was removed from 17th November as more currency notes became available to the users.

About Snapdeal:

Snapdeal’s vision is to create India’s most reliable and frictionless commerce ecosystem that creates life-changing experiences for buyers and sellers. In February 2010, Kunal Bahl along with Rohit Bansal, started Snapdeal. Today Snapdeal is India’s largest online marketplace, with the widest assortment of 65 million plus products across 1000+ categories from over 125,000 regional, national, and international brands and retailers. With millions of users and more than 300,000 sellers, Snapdeal is the shopping destination for Internet users across the country, delivering to 6000+ cities and towns in India. In its journey till now, Snapdeal has partnered with several global marquee investors and individuals such as SoftBank, BlackRock, Temasek, Foxconn, Alibaba, eBay Inc., Premji Invest, Intel Capital, Bessemer Venture Partners, Mr. Ratan Tata, among others.

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