Independent Research Firm Names Infosys Finacle a Leader in Customer-Centric Global Banking Solutions

infosysBangalore, India – Aug 7, 2014:  Infosys Finacle has been named a leader by Forrester Research, Inc. for its Finacle™ universal banking solution in ‘The Forrester Wave™: Customer-Centric Global Banking Platforms, Q3 2014 report. The solution was recognized amongst nine top customer-centric global banking platforms, which were evaluated on a comprehensive set of 74 criteria focusing on functional breadth, agility and strategy.


According to the research report, “to assess the state of the banking platform market and to see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top customer-centric banking platform vendors and their products.”


Based on this assessment, Infosys Finacle was named a leader in the evaluation. Infosys Finacle achieved the highest scores in both the ‘current offerings’ and ‘market presence’ criteria.



  • Infosys Finacle emerged as the highest scorer in the evaluation of ‘current offerings’, with a score of 4.26 out of 5
  • With a score of 3.73, Infosys Finacle is also the top scorer for the ‘market presence’ criterion
  • Infosys Finacle received the maximum score possible in‘customer reference accounts


Dr. Vishal Sikka, Chief Executive Officer and Managing Director, Infosys

“We believe this recognition further reinforces Finacle’s position amongst the best banking platforms in the world. Today, banks around the world increasingly expect innovative platforms like Finacle to simplify operations and help deliver great experiences to their customers seamlessly across channels. We are excited to further invest in and grow Finacle to be the best banking platform in the world.”


Referring to Infosys, Jost Hoppermann, Vice President and Principal Analyst, Forrester writes in the report, “Infosys with Finacle is one of the long-term leaders. Infosys Finacle offers comprehensive banking functionality supported by broad capabilities to support customer focused banking, particularly regarding customer oriented product configuration and cross channel capabilities.” He further added, “[Infosys] Finacle’s strategy does not show any visible gaps today; the change in Infosys executive leadership has the potential to increase Finacle’s relevance within Infosys beyond its current status. Its market presence is well established, and available information indicates that Finacle accelerates even in more difficult geographies.”


Haragopal M., Senior Vice President and Global Head of Infosys Finacle said, “Today, Finacle is partnering with banks across 84 countries to accelerate their transformation and growth opportunities. The Forrester recognition, we believe is a significant acknowledgement of our proven leadership in this space. We will continue to evolve the Finacle platform to deliver greater value to a wider cross-section of banks and financial institutions globally.”


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