In response to the increasingly complex and specific needs of super yacht owners, Inchcape Shipping Services (ISS) has launched a 24/7service operating from Fort Lauderdale, Florida. ISS Yachting Services specializes in the handling of all yachts when required but in particular the larger classes of vessel which, due to their size, are unable to call at local marinas and that require personalised assistance in getting alongside and cleared.
ISS GMT has also launched a new mobile app for its yacht clients which is now available via iTunes and the Play Store. Helping yacht clients to manage busy travel schedules for themselves, crews and charter guests, to and from vessels, the app features a flight quotes system, live chat with an agent, access to existing reservation details and a range of relevant live news feeds.
Ian Whelan SVP of ISS North America said: “With yachts getting ever larger in size, the need for a commercial port agent is becoming essential in order to ensure local rules and regulations are followed and that costs are being kept under control. ISS is well placed to handle these calls, not just in the private marinas but also within commercial ports, ensuring entrance, clearance and immigration formalities are properly followed.
“As well as providing traditional port agency services, bespoke concierge services such as provision of limousines, domestic staff and excursions to name but a few, are also offered.”
Says Tim Davey, President of ISSGMT, “the new ISS GMT app is a further example of how we can make our yacht clients’ lives easier. Given an increasing reliance on tablets and mobile devices, this new way of accessing our services provides added convenience.”
Inchcape Shipping Services is the world’s leading maritime services provider. With over 300 proprietary offices in 65 countries, and a workforce of over 3,800, the company’s diverse global customer base now includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and inter-governmental organisations.
ISS provides landside commercial and humanitarian logistics, transit, offshore support, informational and other associated marine services. The company also provides a growing range of outsourcing services including global crew and marine spares logistics; port hub agency management; and sophisticated Enterprise Resource Planning solutions through its subsidiary ShipNet.
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