Mumbai, April 6, 2017: ICICI Lombard has been conferred with the ‘Bronze’ Award for Contact Centre of the Year (over 100 Seats) in the Business Services and Financial Services Industries Segment by Stevie Awards, Inc., a US Based firm that stages seven annual Stevie Awards competitions for companies across the globe.
The Stevie Awards are the world’s premier business awards. The mission of the Stevie Awards is to recognize and generate public awareness of excellence in the workplace.
Effective usage of customer centric metrics, multifunctional technology integration, structured processes were the differentiators that led to ICICI Lombard winning this prestigious accolade.
ICICI Lombard in the latter half of 2014 took a strategic move of in-housing its call centre. This led to creating multiple touch points, system access and imparting in-depth training about the products and processes of the company, eventually achieving superior customer experience.
ICICI Lombard has been pioneering in technology enabled insurance solutions in the general insurance space. This is also be reflected in the company’s customer service initiatives which are tech-driven with a human touch that ensure solutions are customized, faster and brings efficiency and customer convenience at the focal centre.