Trained professionals act as concierge, advisor and butler to guests during their stay.
Kuwait, February 2013 – What is it that makes someone feel at home when they travel? Beautiful rooms, sophisticated facilities, modern technologies? Or is it a genuine human touch created by a familiar and sincere smile, gratitude and acknowledgment of every personal preference that makes all the difference?
At Four Seasons Hotel des Bergues Geneva, it is the exceptional personalized care and dedicated service that is provided to guests by their own Personal Assistant, that provides the most welcome and comfort when away from home.
The relationship begins before the guest even arrives, as the Personal Assistant helps organize transfer to the Hotel and arrange an agenda. Guests can take comfort in knowing that their individual lifestyle, character and travel habits will be considered as the Personal Assistant recommends a driver, and as an already familiar voice welcomes them to Four Seasons. From that moment on, the Personal Assistant is the guest’s own contact at the Hotel – a private concierge, personal advisor and butler all in one. Ready to answer questions and fulfill wishes, the Personal Assistant can plan a private dinner accompanied by a professional musician in one’s suite; arrange a children’s birthday party with cake and entertainment; find a relaxing moment at the Spa in between business meetings; advise parents on children’s activities in the city; and facilitate stays at other Four Seasons properties around the world. The Personal Assistant will also unpack suitcases, have clothes pressed, deliver favourite newspapers and help prepare for meetings.
When it’s time to leave, the guest’s Personal Assistant takes careful note of preferences from flowers and music to choice of water at the bedside, preferred dining times and more – so that next time, every detail is anticipated and ready for the guest’s arrival.
About Four Seasons Hotels and Resorts: Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels and residences in major city centres and desirable resort destinations around the world. Currently with 91 properties in 37 countries, and more than 50 projects under development, Four Seasons continues to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding. For more information on Four Seasons, visit http://press.fourseasons.com