Mumbai, October 15, 2012: Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized business process outsourced (BPO) services to the Banking & Financial Services, Telecom & Media and Healthcare sectors, has been awarded the Outsourcer of the Year in the European Call Centre and Customer Service Awards 2012. These are the BPO Industry “Oscars” and the most prestigious industry awards a company could win as a business in Europe. This prestigious award was presented to Firstsource at the gala awards dinner that took place at the Hilton Park Lane, London early this month.
The award category this year received a record number of entries and competition was fierce. Companies were shortlisted based on their ability to demonstrate:
- § A clear understanding of the business aims and challenges and how the outsourcer helps its clients
- § Clear differentiation from other outsourcers
- § Open, two-way communication channels between the outsourcing frontline and client decision makers
- § Evidence of effective integration, investment in client relationships, and transparency
- § Robust people processes that make the organisation a pleasure to work for, including a well-thought-out recruitment strategy, effective training and coaching methods, and a focus on employee motivation
While awarding Firstsource as the “Outsourcer of the Year” the judging panel pointed out that, “From a very strong field of entrants, Firstsource stood out by clearly demonstrating value over and above the service they were contracted to deliver – and the way it genuinely engaged with both employees and clients.”
Iain Regan, Global Head of Sales & Marketing, Firstsource Solutions, said: “We are proud and delighted to have won this important and highly contested award. This award recognises the hard work and results we have delivered for our clients and is an endorsement of how we work with our clients to deliver tangible value and bring in the positive change that is needed in the increasingly complex world of customer management. This is also an acknowledgment of the outstanding work, flexibility and commitment that we deliver as a team.
About Firstsource
Firstsource (NSE:FSL, BSE:532809, Reuters:FISO.BO, Bloomberg:FSOL@IN) is a leading global provider of customized BPO services to the Healthcare, Telecom & Media and Banking & Financial Services industries. Its clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Ireland, Philippines, Sri Lanka, U.K and the U.S.. (www.firstsource.com).