Dell Technologies research reveals digital readiness of Indian businesses

Indian business leaders forecast the next era of human-machine partnerships and how they intend to prepare


India – 7th Feb, 2018


  • Humans and machines will work together as an integrated team; 38% Indian leaders believe that they have already achieved this
  • 47% believe that the most likely barrier to becoming a digital business is data privacy & cyber-security concerns
  • 57% are calling for clear protocols in the event that autonomous machines fail

We’re entering the next era of human-machine partnerships with a different and new vision of the future, according to quantitative global research by Dell Technologies in collaboration with Vanson Bourne. The research was conducted with 3800 global business leaders including 300 Indian business leaders, across 17 countries.

It is increasingly clear that humans and machines will have to work as a cohesive workforce with 40% rooting for administrative tasks such as scheduling meetings, data inputs to be taken over by machines, thereby freeing time. 42% Indian leaders believe that inventory management as a task is most likely to be outsourced to machines by 2030

Further, despite the hurdles that businesses face and the inexorable race to move everything online and make available in real-time, 24/7, leaders are united in the belief that they need to transform. 50% already believe that they are catering to the evolving needs of their customers, with the help of engaging and customized offerings. While there is a whopping 66% who think that their organisations currently or will in 5 years struggle to offer equal opportunities across its different generations of workers due to varied digital skill-sets and mind-sets.

Businesses are split by whether the future represents an opportunity or a threat, and torn by the need to mitigate these risks. For instance:

  • Cyber security is a threat that imposes far reaching implications on the business, believes 56%, the more we depend upon technology, the more we have to lose in the event of a cyber-attack.
  • 55% of them feel that greater data capture could infringe upon the public’s right to privacy
  • 57% are calling for clear protocols in the event that autonomous machines fail
  • 56% say computers will need to decipher between good and bad commands


Barriers to transform

Indian businesses are confident of operating a successful digital business in 2030. The main barriers to becoming a successful digital business in 2030 and beyond are:

  • Data privacy and cyber security concerns – 47%
  • Lack of budget and resources- 36%
  • Lack of senior support and sponsorship- 36%
  • Lack of right skills/ competencies-36%
  • Lack of employee buy-in-30%
  • Lack of coherent digital strategy and vision-29%

Given the promise of monumental change—fuelled by exponentially increasing data and the applications, processing power and connectivity to harness it—56% speculate that schools will need to teach how to learn rather than what to learn to prepare students for jobs that don’t yet exist

According to, Rajesh Janey, Managing Director  & President, India Enterprise, Dell EMC

We’re entering an era of tectonic digital change. In spite of the multiple challenges faced by businesses to go digital, leaders are united in the belief that they need to transform. It is encouraging to see how Indian leaders believe strongly in the importance of providing customer experiences which are not only holistic, but also engaging. In today’s age of digital uncertainty, it is extremely important for enterprises to prepare for the future, focusing on workforce, security and IT transformation, in order to stay ahead. Through this research we aim to provide meaningful insights to business leaders to empower them with the ability to predict and plan for the digital future.”

Also sharing his views, Alok Ohrie, Managing Director & President, India Commercial, Dell EMC

We are at the horizon of an amazing digital future which is going to open newer and better business possibilities. As our dependence on machines increases, it is becoming imperative for businesses to plan and equip themselves for a collaborative human-machine future. This research is primarily aimed at helping customers and other businesses better envision the future and uncover peer advice on how to transform and succeed. A truly mutually beneficial partnership is on the cards – if businesses prepare accordingly.”

About the study

The research was commissioned by Dell Technologies and undertaken by Vanson Bourne, an independent research company, completed in June to August 2017 with 3,800 business leaders from mid-size to large enterprises across 17 countries. The respondents were drawn from 12 industries and key functions impacting the customer experience (from business owners to decision-makers in IT, marketing, customer service, R&D and finance, etc.). The research explores the changing relationship between technology and people, emerging technologies’ impact on business and the way we work and how business leaders and CIOs plan to succeed over the next 10 to 15 years.

About Vanson Bourne

Vanson Bourne is an independent specialist in market research for the technology sector. Its reputation for robust and credible research-based analysis is founded upon rigorous research principles and an ability to seek the opinions of senior decision makers across technical and business functions, in all business sectors and all major markets. For more information, visit

About Dell Technologies

Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. The company services customers of all sizes across 180 countries – ranging from 98% of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.