Bangalore 06th June, 2017 : CSS Corp, a leading IT services and technology support company, today announced that it has been recognized as a ‘Leader’ by global research and advisory firm NelsonHall, in its latest NEAT report for Telecom Customer Management Services (CMS).
The NelsonHall Vendor Evaluation & Assessment Tool (NEAT) analyses the capability of vendors across a range of criteria and identifies the best performing vendors overall and in the focus areas of cost reduction, revenue increase, and customer satisfaction.
CSS Corp was recognized for its strengths in rendering Technical Support for global telecommunications organizations. Telecom is the largest revenue generating industry segment for CSS Corp. The company supports 30 out of top 50 telecom companies (directly and indirectly) in the world.
Key highlights of the NEAT report and associated CSS Corp Telecom CMS Profile:
- CSS Corp has been featured as a ‘Leader’ in all four categories:
- Overall Telecom Customer Management Services (CMS)
- Increased revenue focus
- Cost reduction focus
- Customer satisfaction improvements
- CSS Corp’s strong technical support services experience for CMS telecommunications organizations
- CSS Corp is utilizing NLP to support CMS telecommunications clients and building solutions incorporating RPA and AI.
“CSS Corp’s technical support experience has fueled its ability to provide strong technical support to telecommunications organizations. It has also illustrated proven ability to increase CSAT and reduce support costs for its CMS telecommunications clients,” Vicki Jenkins, Senior Industry Analyst, NelsonHall.
Commenting on the recognition, Manish Tandon, Chief Executive Officer, CSS Corp said, “We are delighted at being recognized as a “Leader” by NelsonHall. We consider our inclusion to be a testimony to our exceptional Digital and Tech Support services framework for telecom companies. CSS Corp acts as a catalyst for growth by enabling telecom companies transform from traditional models to new age service models and helps them identify new revenue streams”.
Sunil Mittal, Head of Sales and Marketing, Executive Vice President, CSS Corp said, “It is an honor to be recognized as a “Leader” in telecom services by NelsonHall. Our customers in the telecom and hi-tech sector have embarked on a digital transformation journey to deliver effortless and personalized experience. We specialise in disruptive technologies such as Artificial Intelligence(AI), Automation, Analytics and Intelligent Virtual Assistants to fuel growth and innovation for our customers and help them stay ahead of the curve.”
About CSS Corp
CSS Corp is a global leader in providing IT Services and Technology Support solutions. The company harnesses the power of automation, analytics and digital technologies to address specific customer engagement needs. The company partners with leading enterprises to help realize their strategic business outcomes and be future-ready. The company’s team of 5,500 technology professionals across 16 global locations are passionate about helping customers succeed in their businesses.
Please visit www.csscorp.com for more information.
NelsonHall is the leading global BPS and IT services outsourcing research & analysis firm with analysts across the U.S., U.K. and Continental Europe. Founded in 1998, the company takes a global approach to analysis of vendors and outsourcing markets and is widely respected for the quality and depth of its research. NelsonHall also offers a suite of “Speed-to-Source” tools, including NEAT, that assist buy-side executives in saving time and money, while enhancing the quality of their sourcing decisions in BPS and IT services outsourcing evaluations.