Corsair Maintains Service Excellence with Industry Leading TAT

corsair–    90% TAT of 5 to10 days, 22 service centers

–    Kaizen Infoserve has been the backbone of this splendid performance

–    Telephonic and E-mail Support, Courier Facility for Remote Areas

BANGALORE / NEW DELHI, India – July 31, 2013

 

Corsair®, a worldwide designer of high-performance components to the PC hardware market, announced that it continues to maintain service excellence by achieving consistently 90% turnaround time (TAT) of 5-10 days from the past five years for incoming RMAs through their service centers. Kaizen Infoserve with strong network of 22 service centers across India provides RMA services for the entire Corsair product range, and has been a defining performer in this splendid run of Corsair’s customer satisfaction drive.

Corsair India has enabled and empowered Kaizen Infoserve by dedicated personnel and training. Customers and partners can reach Kaizen through toll free number 1800 425 5464 or indiaservice@corsair.com. The dedicated person appointed and trained by Corsair addresses all the queries. Kaizen provides support services like RMA status update, technical and compatibility related issues, queries on service status updates, locations and RMA procedure, providing sales contact and up-country RMA support.

Replacements of products

Corsair offers only replacements of the products as a policy, as the repairs are not allowed in India and adequate buffers are created and offered with Kaizen. Corsair service centers are spread across Tier I, II and III cities of India.

M A MannanCountry Manager – India at Corsair Memory said “With Kaizen’s help, Corsair has been able to build its brand by offering prompt service and addressing all Corsair related issues. Corsair’s vision on being the best service related brand to the Indian customer has been achieved. Our endeavour is to offer better services to the Indian customers that amply demonstrate Corsair’s commitment to India market.

 

Kaizen Infoserve is one of the best equipped service providers to handle and repair any IT hardware product. Kaizen is a focused and a neutral RMA service provider, with excellent coverage pan-India.

About Corsair

Founded in 1994, Corsair supplies high performance products purchased primarily by PC gaming enthusiasts who build their own PCs or buy pre-assembled customized systems. The company’s award-winning products include DDR3 memory upgrades, mobile storage drives, power supply units, solid-state drives, PC speakers, gaming headsets, gaming keyboards, laser gaming mice, system monitoring and control devices, PC cooling products, and computer cases.

About Kaizen Infoserve 

Kaizen provides an integrated model of Remote and RTB/ Field support for a wide range of IT products and associated software, applications and technologies. The support plans are customized to suit requirements and service levels for different clients. Kaizen services are available from level 1 to level 4 and include Excellence Centre services for certain clients indicating highest level of technical expertise available on that product in India. Whether you are an OEM manufacturer, an EMS company, an Outsourcer, a Distributor, a large corporation or a Retail Chain, Kaizen can partner with you and provide required solution