Cloud Telephony Re-Imagined: Knowlarity bets big on Transformative power of A.I. in Communications for Businesses

Business leaders and AI experts gather to discuss the usability and feasibility of Ai in businesses of the future


New Delhi, June 28, 2017: Artificial intelligence, machine learning and deep learning, all these words have moved out of the pages of science fiction and are making their presence felt strongly in our daily lives. With a view to evaluating their growing effect on businesses all across the globe, Knowlarity, the leading cloud communications provider across emerging markets, powered the prestigious event in the annals of global business that discussed, analyzed and evaluated the leveraging power of Artificial Intelligence in the economic ecosphere. With a central theme of ‘Cloud Telephony Re-Imagined: The Transformative Power of A.I. in Communications’, the event, held in Bangalore on 23rd June, saw a participation of the leading industry experts and thought leaders on the issue.

Artificial Intelligence and its effective and efficient implementation seem to be on the top of every CXO’s to-do list. However, in the absence of a clear blueprint, it becomes difficult for various businesses to gauge how and when A.I. can be utilized to solve business problems fast and permanently? With practical experiences shared by Knowlarity’s CTO Ajay Shrivastava and detailed insights from A.I. architects such as Enterprise Solution Architect at AWS Samir Karande, the event served as an eye-opener for entrepreneurs who were still in two minds about the feasibility of this state-of-the-art technology in present business environment. The Meetup also comprised enriching sessions studying the A.I. phenomenon on various planes such as its transformative role in business communications, Democratizing A.I. and specifically utilizing A.I. from the focal point of customer centricity.

Commenting on the event, Ajay Shrivastava, CTO, Knowlarity said, “The world over, Artificial Intelligence is the latest concept that has become the buzzword of business. While many global companies have already started to successfully implement A.I. for business and brand growth, Indian entrepreneurs are still trying to grasp the enormity of this immensely transformative development. In such a scenario, this Meetup was an absolutely essential and enriching event that left the participants significantly aware and fully prepared to mould the A.I. phenomenon according to the best interests of their respective businesses.”

The event saw sessions being led by Ajay Shrivastava, the current CTO of Knowlarity and previously the Head of Technology at Oyo, who helped the company grow its technology team during the phase where the company grew from four to 200 cities.

The panel discussion on A.I. and customer centricity was moderated by Shantanu Mathur, Country Manager, Knowlarity. One of the most awaited sessions of the event was Customer Speak, where customers, the most important cog in the entire business wheel, described their first-hand experiences communicating with A.I. in business interactions. The business leaders were looking forward to this session as it provided them with significant first-hand data to help determine their future A.I. strategy. The event concluded with a networking session organized for the participants accompanied by snacks and cocktails.

About Knowlarity:

Knowlarity is the pioneer and leading provider of cloud-based communications solutions to businesses in the emerging markets. A New Delhi-based company founded in 2009, Knowlarity’s products and services are actively adopted by more than 2 million users and is the largest provider of such services. Reflecting the true spirit of the ‘Make in India, for the world’, Knowlarity’s mission is to transform the business to customer communication industry in the emerging markets with personalization, automation, AI, and analytics. Knowlarity’s flagship product is ‘Super Receptionist’, a plug-and- play virtual contact center for a business. The company and has grown from scratch to a global venture with 300+ employees, 1000 partners, and 8 offices in India, Southeast Asia, and the Middle East. Continuous innovation and excellence have led to Knowlarity receiving many awards and recognition such as the Amazon Excellence Award, Silicon India Startup of the year, Nasscom Emerge 50 and more from media and industry. The company is backed by marquee investors like Sequoia Capital and Mayfield Fund. Some of the key customers include Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Gaadi among others.