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Intelligent Intraday Automation Suite Optimizes Contact Center Staffing & Performance Mumbai, January 15, 2015: Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, and WorkFlex Solutions LLC (“WorkFlex”), the industry leader in Intelligent Intraday Automation® solutions for contact centers, today announced an agreement to deploy the WorkFlex Manager suite …
Award recognizes the company’s First Customer Intelligence solution leveraging Verint technology MUMBAI, INDIA & LONDON & NEW YORK – October 27, 2014: Firstsource Solutions (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services, today announced that it has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in …
New York I Mumbai, 19th June 2014: Firstsource Solutions Ltd., a leading Business Process Management (BPM) company, today announced it has been named by Verint® Systems (NASDAQ: VRNT) as the 2014 “Innovator of the Year” for excellence in voice of the customer analytics. The award recognizes Firstsource’s Aparajita Gupta, Vice President of Customer Interaction Analytics, …