Indian Companies Losing Customers As Consumers Demand More Human Interaction, Accenture Strategy Study Finds
Too much reliance on digital technologies has given rise to ‘human-less’ customer services MUMBAI; June 30, 2016 – Fifty four percent of Indian consumers prefer dealing with human beings over digital channels to solve customer services issues, according to new research from Accenture (NYSE: ACN). The report also found that 88 percent of consumers have …