Tag «Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 201»

Serco Positioned as ‘Leader’ in Customer Contact Center Outsourcing Report from Everest Group

India, November 13, 2013: Serco, the international service company, announced today that its Customer Contact Center Outsourcing (CCO) business has been positioned as a ‘Leader’ by leading global services research and advisory firm, Everest Group, in its recent report, Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2013. Everest Group previously …

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Chawm Ganguly

A maverick, jaywalking through life. Communicated in three continents as a journalist and a spin doctor. Print, Television, PR, Photography, Production - has been there, done it all. Author of several books on Corporate Communications, Social Media, Conferencing. Currently focusing on helping Corporates bridge the Traditional-Social Media divide and installing GenX values in Millennial motherboards. For More Visit: www.chawmganguly.com
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Corporate Communications is one of the fastest growing specializations in world, as the faculty transforms from being just another marketing tool in the scabbard of the top management, to being the primary driver, in this, the age of information. Information is today sought (and delivered) in an Instant and the efficiency with which the Communication team reacts to such demands often spells the difference between the winners and the also-ran’s, making it one of the most revered power centers of the corporate world. Join me, as I unravel the mysteries. www.chawmganguly.com
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