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– KraussMaffei Berstorff launches a new service program under the name ’Service & Solutions’
– Appearance at K 2013 trade show under the motto “Trendgineering |
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(Munich / Düsseldorf, October 16, 2013) KraussMaffei Berstorff will launch its new ‘Service & Solutions’ service program at the K 2013. As a result of this program, service experts from the world’s leading system partner for extrusion solutions will provide their customers with flanking technical support throughout the entire service life of their machines. That way, customers not only preserve the value of their machines, but also ensure they deliver optimum performance.
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Comprehensive services in four phases
Rainer Kerner, Head of Service in Munich, says: “With our new ‘Service & Solutions’ program, we have restructured the range of services offered by KraussMaffei Berstorff and also optimized its content with current customer requirements in mind.” Carsten Fritz, his colleague who is responsible for Service in Hanover, adds: “To advise and support our customers professionally and in the best possible way throughout the entire service life cycle of their machines, we have divided our service offering into four phases: startup, utilization, optimization, and phase-out. 1. Startup – for a perfect start, the basis for successful utilization 2. Utilization – to ensure maximum availability of the machine during production 3. Optimization – because high-performance systems are the key to higher production efficiency 4. Phase out – to modernize machines which are reliable, but getting a little old Our experts are just a phone call away
To best satisfy current customer requirements, the service experts at KraussMaffei Berstorff have assembled attractive service packages for customers who use KraussMaffei pipe, profile, sheet and PVC granulating extrusion machines. Conversely, customers with compounding, film extrusion, foam and rubber extrusion machines as well as single-screw extruders for applications in polymerization can have their service packages individually tailored to suit their needs. With ‘Service & Solutions’, we preserve the value of the customer’s investment and ensure their product delivers maximum performance throughout its entire service life cycle. Kerner and Fritz emphasize: “By focusing on service delivery during planned machine downtimes and ongoing production, we can react specifically to individual needs.” Customers benefit from a comprehensive service network boasting incredibly well-trained and experienced specialists. |
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About KraussMaffei Berstorff |
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About the KraussMaffei Group
The KraussMaffei Group is among the world’s leading suppliers of machinery and systems for producing and processing plastics and rubber. Its products and services cover the whole spectrum of injection and reaction molding and extrusion technology, giving the company a unique position in the industry. The KraussMaffei Group is innovation-powered, supplying its products, processes and services as standard or custom solutions which deliver sustained added value along the customer’s value-adding chain. The company markets it’s offering under the KraussMaffei, KraussMaffei Berstorff and Netstal brands to customers in the automotive, packaging, medical, construction, electrical, electronics and home appliance industries. Continuing a long tradition of engineering excellence, the international KraussMaffei Group currently employs around 4,000 people. With a global network of more than 30 subsidiaries and more than 10 production plants, supported by around 570 sales and service partners, the company is close to customers around the world. KraussMaffei has been headquartered in Munich since 1838. For more information: www.kraussmaffeigroup.com |
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