• Initial service phase launched for premium guests at Abu Dhabi Airport

• Abu Dhabi, United Arab Emirates – Etihad Airways, the national airline of the United Arab Emirates, has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.

  The new service, which is the latest element of Etihad Airways’ digital strategy, will provide an enhanced offering to premium guests when they are at Abu Dhabi International Airport, allowing them to chat with the airline’s agents about their flights in a fast, personal, and efficient way.

  

  In addition to communicating with customer service agents, the WhatsApp Business solution will be expanded in the future to enable guests to receive important messages like flight reminders by opting into WhatsApp communications on the Etihad Airways booking confirmation page.

  Robin Kamark, Etihad Airways Chief Commercial Officer, said: “The new WhatsApp Business solution will provide Etihad Airways’ premium guests with immediate contact with the airline, using the very latest technology.

  “Air travellers around the world use WhatsApp in their daily lives and so it is an ideal channel for them to communicate with the airline and receive the latest information about their travel journey.”

  Etihad Airways offers several real-time channels for guests to contact the airline, including the @EtihadHelp and @EtihadPremium accounts on Twitter, and the airline’s Facebook page.

  During the initial trial phase, the Etihad Airways WhatsApp number will be exhibited in Premium check-in at Abu Dhabi Airport.

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Educational platform to give insight into crypto trading

21 May, 2018 – New Bitcoin and cryptocurrency platform, Bitcoin.live, has today announced its global launch date. Designed to give any trading strategy a unique edge, the educational platform will be live from 4th June and will revolutionize the way in which mainstream audiences consume and learn about the cryptocurrency sphere.

Catering to all cryptocurrency traders, as well as those with little to no experience, the educational platform will provide subscribers the opportunity to understand and learn tricks and tips on crypto trading. Insight and educational tools will be provided from leading analysts within the industry, with the end of goal of helping subscribers to improve their trading portfolios.

Offering a wealth of information through a series of blog posts, interactive discussions, webinars, live events, detailed reports and more, Bitcoin.live will cover current trends, keeping subscribers up-to-date on the cryptocurrency landscape. All of this content will be delivered on an elegant platform, designed from the ground up exclusively for this service.

Bob Loukas, Founder of Bitcoin.live said: “As we continue to see cryptocurrency trading become the norm, a lot of seasoned and independent traders have begun investing in Bitcoin and other tokens with varied results. There is often an air of uncertainty on what to do next and with little understanding of the market, it can be a daunting space to enter. We want to remove that uncertainty and by working with the most knowledgeable experts, Bitcoin.live will be a one-stop-subscription service to end all the cryptocurrency confusion.”

Designed to be affordable and accessible, the platform will launch with at least six dedicated analysts, available to provide their expertise, with more to contribute as the platform begins to expand. All analysts are experts of their craft and experiences range from Wall Street trading, to authors and technical analysts. The platform will launch with leading cryptocurrency and Bitcoin analysts Peter Brandt, Tone Vays, Bob Loukas, CTheLight Trading, Big Ched’s and Haejin offering their know-how.

Bitcoin.Live is currently welcoming subscribers with an exclusive “Founding Membership” package limited to the first 2000 sign-ups. Being part of first members to subscribe, comes with the benefit of free educational content up until launch date, along with the chance to win a free lifetime membership.

The post Bitcoin.live Set to Transform Bitcoin and Cryptocurrency Trading Education appeared first on Core Sector Communique.

Cloud-based gaming platform Playkey continues global expansion following launch in Germany

26th March 2018 – Cloud-based gaming platform Playkey is continuing its international assault on the cloud-gaming eco-system, as the platform has today launched in Germany. Revolutionising the way in which millions of gamers can access top-rated triple-A games, Playkey is continuing to position itself as a global leader within the cloud-gaming sphere.

Using cloud and streaming technology to aid users of less-powerful PCs and Macs to run demanding computer games without the need to acquire high-end and top-quality hardware, Playkey has already successfully established itself in the UK, Russia and CIS.

Launching in Germany with the support of the European solution provider G-Core Labs – known for its CDN partnership with game publisher Wargaming – and DARZ GmbH, one of the largest German IT providers, Playkey uses powerful remote servers, which are based on NVIDIA Tesla graphics cards to deliver a video-stream of the highest quality.

Egor Gurjev, CEO and Founder at Playkey said “We are incredibly excited to be growing our cloud-gaming offering and launching in Germany. We plan to invest heavily behind this expansion and will be bringing in a local country manager to develop this project further. We’re passionate about providing gamers access to the games they love, regardless of the hardware they own, and so this is a very exciting step for us in our mission to establish Playkey worldwide.”

Working directly with game publishers and with an extensive back-catalogue of games on offer, users will have easy access to top-rated games including Mafia III, The Witcher 3, Fallout 4, Dishonored series, Overwatch and more.

The German launch follows Playkey’s recent announcement of expansion in to South Korea, and news of a successful ICO, in which the cloud-based gaming platform raised more than $10.5 million to develop a decentralised P2P ecosystem, increasing its presence in the gaming market.

About Playkey
Playkey is a cloud gaming platform that allows games to be launched on all popular devices, including notebooks, low-power computers, and even devices based on macOS. The uniqueness of Playkey’s technology is that games are launched in the “cloud”—a net of remote Playkey data centres, while only a video stream is sent to the user through the home internet connection of 10 Mbps.
More than 2.5 million players per month use the Playkey cloud-based gaming platform. Playkey employs over 45 R&D specialists and has partnership agreements with game publishers such as Ubisoft, Bethesda, Namco, 2K, Blizzard and Wargaming. Previously, Playkey brought in $2.8 million in investments from major European venture funds.  As a result of the November 2017 ICO campaign, the project collected over $10.5 million to develop the decentralized Playkey P2P solution, which is scheduled to be launched at the end of 2018.

About G-Core Labs
G-Core Labs is a major European solution-provider with offices in Luxemburg, Minsk, Moscow, and Perm. The company provides infrastructure (CDN, media platform, hosting, and security solutions) for game developers, video services, and other companies with high demands concerning IT-infrastructure quality and data transfer speeds. Today G-Core Labs is also actively looking into participating in promising projects that are based on blockchain technology.

About DARZ Gmbh

DARZ is one of the largest German IT providers, with its very own infrastructure of data centres located in Darmstadt. The company provides a range of IT services, including the renting and leasing of data centres of the highest security level (Tier 3+), as well as providing computing power, data-backup, and other services. DARZ data centres are located in the former Hesse State Bank building and have the highest data centre security level in Germany. Constructed in the 80s, the building with the white facade was the Hesse State Bank’s repository of gold and cash reserves from 1988 to 2005.

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To integrate next-gen technologies such as robotics, machine learning, blockchain and IoT

Bangalore, February 12, 2018 –– ORION ERP is an integrated, cost-effective and cloud-enabled industry solution for growing and mid-sized enterprises, from 3i Infotech Limited (BSE: 532628, NSE: 3IINFOTECH), a global information technology company. The solution is built on future-ready technology stack to digitally empower organisations and help optimise business processes to make informed decisions through anytime access to dashboards and analytics, available on multiple deployment options, including both On Premise and Cloud. ORION ERP process packs are flexible and scalable solutions that cater to various industries including manufacturing, trading & distribution, contracting, logistics, retail, banking, insurance, procurement, grant management, HRM, etc.

3i Infotech is focussing on integrating the new-gen technologies to innovate process automations using robotics, machine learning and IoT. They are also building ‘Taskbots’ using open RPA Technology platform which can bring significant value to its customers. The company is working on IoT Interfaces along with AWS services to address the client’s needs in this space to connect various Manufacturing Sensor based data to bring in control in the manufacturing processes.

Block chain initiatives using ‘Open Chain Technology’ is also being explored for the customers to have their digital distributed ledger management and digital asset management.

“ORION ERP offers industry specific solutions that are designed for rapid implementation, and organizations can rely on a single partner from implementation to training, with low cost of ownership. It compels and combines a dynamic workflow management, notifying engine for rapid enterprise search and offers anytime, anywhere access through web interface, mobile apps & mobile dashboards,” said Mr. Suryanarayan Kasichainula, EVP & Business Head (ERP), 3i Infotech.

“The recent upgradation of ORION ERP is ORION 11j, driven by latest design innovations, making the solution functionally rich, with a pedigree that has rising demand across multiple verticals. We are investing and building solutions on the initial success in the developed and emerging markets, with successful implementation of VAT in GCC countries and GST implementation in India and APAC,” added Mr. Kasichainula.

The company has a marquee set of clients, both globally and in India. In India, some of their key customers include – Faber-Castell, Gandhar Oil Refinery India Ltd., along with many other banking customers. In GCC countries, the customers include – City Pharmacy, Al Khoory Group, Jumbo Group, InterCare, AGE Group, Al Fozan, Technical Seal Company Limited. In APAC – Hafele, Mega Lifesciences, and in Africa – Edgars and PS Kenya are few of their customers. ORION ERP has more than 800 customers across geographies including India, the Middle East (UAE, KSA, Qatar, Kuwait   & Oman), Africa, Thailand, Malaysia, and Singapore. The ERP customer base is concentrated in the emerging markets, including MEA, KSA, and Thailand.

Some of the recent additions to the ORION ERP product portfolio include, Fleet Management vertical solution – addresses diverse needs of the business that rely on transportation aiming to control cost, increase productivity and efficiency; Production Planning and Scheduling – supports organizations in improvising the efficiency of the planning and procurement process; Statutory Updates – ORION11j include GST for India and APAC, VAT for GCC countries.

The company recently posted a strong 41% growth of the license revenues from the ERP vertical and a revenue growth of 14% for FY17. 9M FY18 license revenues grew an impressive 90% over a similar period of FY17.

ORION ERP was recognized one amongst the 20 most promising ERP solutions, globally in 2016, 10 most promising ERP solution providers across APAC in 2017 and amongst the 10 best manufacturing solution providers in 2017.

About ORION ERP

ORION ERP from 3i Infotech is an integrated, cost-effective and cloud-enabled industry solution for growing and mid-sized enterprises. Built on future-ready technology stack, it empowers organizations to optimize business processes and make informed decisions through anytime access to dashboards and analytics. ORION process packs are flexible and scalable solutions that cater to various industries. They facilitate rapid implementation enabling businesses to continuously improve on efficiency and reduce operational costs. Backed by robust service support, ORION ERP is a globally trusted partner to more than 800 customers with over 1,000 installations and 50,000+ users across multiple verticals. To learn more, please visit: http://3i-infotech.com/content/erp/

About 3i Infotech

Headquartered in Mumbai, India, since inception in 1993, the Company has been committed to driving business value across all industry verticals. The Company has over 4800 employees in 18 offices across 11 countries and over 1000+ customers in more than 50 countries across 4 continents. The company operates across four business verticals i.e. ERP, Banking, Financial Services, and Services.

Website: www.3i-infotech.com

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‘IL TakeCare’ app powered by Practo’s Trinity technology

• Book appointment on real-time basis to consult a doctor
• Auto claim filing and real-time approval of outpatient claims
• Conduct prescribed tests at your nearest network diagnostics centre or avail of home sample pick-up
• Buy discounted medicines at a store or get them delivered at home

New Delhi, January 24, 2018: ICICI Lombard General Insurance, one of the leading general insurance companies in the country has launched a health insurance app — ‘IL TakeCare’ in collaboration with Practo, the leading healthcare platform. This one-of-its-kind solution covers Outpatient (OPD) expenses of all its customers.

The app meets key customer requirements with respect to their primary healthcare needs. This includes hassle-free, real-time claim authentication of expenses such as doctor consultation, medical tests, pharmacy spends etc. It also empowers the user to access a cashless network comprising of specialized doctors. The app thus addresses a key problem of customers wherein they were hitherto required to pay for OPD expenses from their own pocket.

The ‘IL TakeCare’ application works in sync with Practo’s ‘Trinity’ technology to allow customers to make cashless visits with doctors including those who operate stand-alone clinics.

The IL TakeCare app also allows users to book a network diagnostics centre for medical tests and receive the results on the app, which automatically becomes an online repository of medical records. They can also buy medicines at discounted rates and pick them from a medical store or get delivery at their home.

Consumer OPD journey through the app

The app facilitates real-time view of personal health records (PHRs) as well as benefits, billings and transactions for service providers. It comes with a one-time password (OTP) for all transactions via mobile or email and provides multiple access points for family members. The solution will be made available to customers with due consent of the regulator.

ICICI Lombard General Insurance, MD & CEO, Bhargav Dasgupta said, “At ICICI Lombard, we are focused on introducing innovative solutions that make life easy for our customers. Our ‘IL TakeCare’ app is a step forward in this direction and caters to a large and currently neglected aspect of healthcare – outpatient expenses towards consultation, diagnostics and medicines. With this unique solution, we are addressing a critical need of customers to avail affordable outpatient facilities and treatment. We are happy to partner with Practo to introduce a solution, that will allow our customers to get a cashless experience for doctor consultations at clinics.”

Trinity technology of Practo

Practo’s new Trinity technology will help patients get a paperless and cashless experience for everyday healthcare needs such as doctor visits, medicine purchase, online consultations as well as diagnostic tests. With Trinity’s integration into IL TakeCare, customers can visit ICICI Lombard empaneled clinics on Practo’s provider network by booking appointments through the app or just walking into a clinic. The system will recognize them automatically and verify the transaction to improve transparency.

Trinity enables seamless transfer of structured digital prescriptions from the doctors to help ICICI Lombard identify prescribed tests, treatments and medicines which facilitates real-time adjudication of claims and would ensure periodic settlement for doctors. With Trinity, doctors and clinics across the country can now accept ICICI Lombard Insurance via Practo’s software platform.

Practo Founder and CEO, Shashank ND said, “Practo has been working towards simplifying the healthcare experience for consumers. Today we are launching our Trinity technology to help patients get a paperless and cashless consultation experience at neighborhood clinics. It will also help the doctor community provide a better, more seamless experience to their patients. Trinity is an important step in our efforts to build a connected healthcare platform. We are delighted to partner with ICICI Lombard to bring Trinity technology to their customers.”

A growing healthcare market, increased penetration and new models of service delivery are driving the Indian health insurance industry, which is poised to reach Rs 500 billion by 2021 at a CAGR of 20 per cent. Having said this, lack of outpatient coverage is a major inhibiting factor for growth, with two-third of medical expenses classified as out of pocket. As per estimates, standalone outpatient care in terms of size would be 6 times of the current health insurance market. Drugs, diagnostics, consultations and tests primarily constitute out-of-pocket-expenses. In India, outpatient expenses are met through personal income and savings, raising the issue of ability of OPD patients to pay for various medical services. In fact, as per experts, about 3.5 per cent of population is below the poverty line because of out-of-pocket expenses, which can decline to 0.5 per cent if out-of-pocket payments on outpatient care are excluded.

About ICICI Lombard General Insurance Company Ltd:

We were the largest private-sector non-life insurer in India based on gross direct premium income in fiscal 2017, a position we have maintained since fiscal 2004 after being one of the first few private-sector companies to commence operations in the sector in fiscal 2002. We offer our customers a comprehensive and well-diversified range of products, including motor, health, crop, fire, personal accident, marine, engineering and liability insurance, through multiple distribution channels. More details are available at www.icicilombard.com

About Practo:

Practo is the leading healthcare platform connecting millions of patients with hundreds of thousands of healthcare providers around the world. Practo provides a single platform to help consumers with all their healthcare needs – from finding the right healthcare provider to online doctor consultation, diagnostic tests, managing health records and even ordering medicines. Practo also makes software products that help healthcare providers become more efficient and provide higher quality healthcare to millions of patients around the world. Practo is dedicated to focus healthcare around the consumer and helping humanity live healthier longer

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Having impacted 70,000+ lives in India, the unique fellowship convenes leaders across the country and displays how collaboration creates #TransformationForGood

NEW DELHI, January 04, 2018 – Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation for clients, today hosted a leadership forum with EdelGive Foundation – the philanthropic arm of Edelweiss Group, to discuss how companies can join forces to transform the non-profit sector. The event featured Genpact Social Impact Fellowship (GSIF) as a successful, scalable program that serves as a model for many other organizations seeking to make a lasting difference in the social sector.

The year-long fellowship program in partnership with EdelGive Foundation deploys process excellence experts to work on high-impact projects in India to bring a systemic change in the social sector.

“By bringing together the best of Genpact and EdelGive, Genpact Social Impact Fellowship has transformed leading non-profits in India and demonstrated how solving the biggest problems needs the best minds to work together,” said Tiger Tyagarajan, CEO, Genpact. “Our fellows created process-efficient solutions for the non-profit organizations, leading to an amplification of their social impact targets. We are excited to see the program grow and touch many more lives in India.”

“This is a great platform and we are sure that it will benefit many people across the country. Corporates are now coming together for a better India and we would want to further encourage more companies to be part of such an initiative,” said Rashesh Shah, Chairman and CEO, Edelweiss Group.

The first batch of six GSIF Fellows collaborated with three leading non-profit organizations working in the education sector in India. Using Genpact’s Lean Six Sigma and process excellence skills combined with EdelGive’s sector knowledge, they created the following impact:

• Partnering with Teach For India (TFI), GSIF fellows, Anuj Chopra and Shreya Khedia designed a model for increased operational efficiency for the Teach for India fellows. This allowed for increased teaching time which will help 10,000 students get 100 more learning hours in a year.
• In a unique project with Kaivalya Education Foundation (KEF), GSIF fellows Tulsi Sahu and Seban Babu transformed processes for the delivery of scholarships, mid-day meals, and distribution of textbooks to help 55,000 students receive their books and scholarships on time.
• GSIF fellows Pankaj Bhatia and Samarendra Patra standardized Udayan Care’s existing process framework by creating a playbook that will enable the non-profit to double its impact by 2020 and improve the lives of 9,000 underprivileged girls.

The second batch of the fellowship was launched in July 2017 with 16 fellows working with leading non-profits such as Kaivalya Foundation, United Way, Teach for India, Magic Bus and NASSCOM Foundation. Through GSIF, Genpact aims to “partner for good” with more companies and build high impact social programs that can transform the communities where they operate.

About Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.

About Edelweiss

The Edelweiss Group is one of India’s leading diversified financial services company providing a broad range of financial products and services to a substantial and diversified client base that includes corporations, institutions and individuals. Edelweiss’s products and services span multiple asset classes and consumer segments across domestic and global geographies. Its businesses are broadly divided into Credit Business (Retail Credit comprises of Retail Mortgage, SME and Business Loans, Loan against shares, Agri and Rural Finance). Corporate Credit comprises of Structured Collateralised Credit to Corporates, Wholesale Mortgage and Distressed Credit, Franchise and Advisory Business (Wealth Management, Asset Management and Capital Markets,) and Insurance. The Balance Sheet Management Unit operations manage the liquidity and Balance Sheet. Edelweiss has an asset base of ~INR 38,700 cr with revenue of INR 6,634 cr and net profit of INR 609 cr for FY17. Its consistent performance is evidenced by a consolidated PAT CAGR of 38% over last 24 quarters.

To learn more about the Edelweiss Group, please visit www.edelweissfin.com.

About EdelGive Foundation
EdelGive Foundation is the philanthropic arm of Edelweiss, It was founded in 2008 to drive large-scale sustainable change in the social sector. EdelGive leverages the resources and skills of the for-profit world to empower social entrepreneurs and organizations focusing on the areas of education, livelihoods and women empowerment. EdelGive has influenced over Rs 100 crores in philanthropy, impacted over 4.5 lakh lives and supported over 130 organisations, in 14 states in India, in the areas of Education, Livelihood, and Women’s Empowerment. Apart from grant making, EdelGive also provides capacity building support in areas like strategy and leadership, financial planning, HR and technology support.

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Strategic relationship helps clients win with enhanced consumer and retailer value proposition that creates competitive advantage

NEW YORK, November 3, 2017 – Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, today announced a new strategic relationship with Sequoya, an analytics firm specializing in multi-source data modelling and predictive analytics solutions.  With this relationship, Genpact will integrate the Sequoya 20/20 analytics platform into its analytics and digital portfolio to optimize the trade promotion operations for its consumer packaged goods (CPG) and life sciences client base.

CPG and life sciences companies are under increasing pressure to optimize their return on their investment in promotion and pricing-related activities to provide an exceptional customer experience.  Most continue to struggle to generate the insights from data that can best determine future outcomes and generate positive returns. To help clients leverage advanced and predictive analytics, Genpact will augment its automation to artificial intelligence (AI)-based Genpact Cora platform with the Sequoya 20/20 application. The net results for clients will be the ability to generate pricing algorithms faster and more accurately, allowing better pricing strategy and decision making.  This new relationship will also dramatically increase Genpact’s speed of data-to-insights-to-action, leveraging both technology and a managed service analytics center of excellence.

“Trade promotion spending for CPG and life sciences companies has moved far beyond cost, and is now focused on driving outcomes that create a competitive advantage, by way of optimizing trade spend, getting better return on sales impact, improving forecast accuracy, and providing outstanding customer service,” said Ajay Kapoor, growth leader, CPG, Genpact. “This strategic relationship with Sequoya allows us to better harness data flows and leverage our automation to AI-based Genpact Cora platform along with our analytics capabilities to make the algorithms far smarter and more real time to provide deeper insights and a better user experience for our clients.”

“Successful Revenue Growth Management (RGM) is driven by optimal trade and pricing strategies. CPG companies are building global RGM organizations to harness these strategies and build consistent analytic processes and capabilities across markets,” said Richard Althoff, Founder and CEO, Sequoya. “This strategic relationship with Genpact gives us the global reach to deliver and execute these strategies locally.”

About Sequoya

Based in Sarasota Florida, Sequoya is an advanced analytics, statistical modelling and software firm whose client locales range from Sao Paolo to Park Avenue, global reach with local expertise.  In 2017 Sequoya celebrates 20 years of modelling acuity and solution originality, and proudly embarks on a new era with the release of the 20/20 analytics platform.  20/20 signifies a discontinuous leap forward not only in multi-source data modelling, but moreover in the intuitively easy to use cloud based 20/20 solution spanning Price, Promo, Planning, Optimization, Trade ROI, Category Insights, and BI all fuelled by the confidence of a full category modelled base and incremental consumption database.  Time is money and time should be spent on fluidly developing insights, evaluation, and collaboration leveraging a common source of data and agile platform designed specifically for the for the ever-changing Consumer Goods industry. More information is available at https://www.sequoya.com/.

About Genpact

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.

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Strategic partnership enhances HGS’ CX offerings with artificial intelligence and automation, and a seamless integration of human agents

June 28, 2017 BANGALORE/CHICAGO – Hinduja Global Solutions (HGS), (listed on NSE & BSE in India) a global leader in customer experience (CX), today announced a strategic global partnership with Conversable, the leading Aritificial Intelligence (AI) -powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents.

HGS is the business process outsourcing (BPO) leader in transforming traditional approaches to customer experience, creating amazing customer experiences while leveraging analytics and AI to improve bots’ ability to successfully manage conversation without the need for human intervention. Conversable is the leader in creating smart, automated customer engagement and conversations through multiple messaging channels. Together, HGS and Conversable form a unique ecosystem, applying design thinking concepts to unify a customer experience strategy that enables conversations to start in virtually any channel of convenience for the customer and pivot seamlessly to human assistance, helping them get the right answer, fast. The new partnership solution if focused on driving business outcomes for clients – growth in sales and revenue, improvements in customer service Net Promoter Scores (NPS) and resolution rate, as well as cost transformation.

“We are excited to join forces with Conversable to provide AI-powered messaging technology to transform customer experiences driven by digital innovations and key design principles,” said Partha DeSarkar, Global CEO, HGS. “HGS’s approach has always been to create win-win solutions by optimizing the customer experience for consumers and delivering positive business impact for our clients. This partnership with Conversable is the best-in-class integration of bots and brains which is the future of our industry.”

“Both Conversable and HGS are committed to reaching customers when and where they want. Enabling this kind of customer support at scale has empowered brands and representatives to provide personalized experiences when it matters most. We’re thrilled to be partnered with them to help realize the future of technology in the customer journey,” said Ben Lamm, CEO and co-founder of Conversable.

HGS and Conversable’s business solution helps companies stay open 24×7 so they are easy to do business with. Companies only need to define objectives and measure results – reduced customer effort, shorter handling time, improved CSat, increased NPS, increased self-resolution rate, and lower cost of service, among others. This turnkey solution mitigates the need for maintaining licenses and software, or for managing human resources, allowing bots and brains to work together for better outcomes. It is also scalable based on planned and unplanned demands that could be caused by seasonality, product launches and emergency recalls. In addition, HGS and Conversable provide expertise as a service, giving access to subject matter experts in digital transformation, conversational commerce and customer experience to design, deploy and continuously improve companies’ systems.

About Hinduja Global Solutions (HGS)

HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with over 44,200 employees in 68 worldwide locations delivering localized solutions. For the year ended 31st March 2017, HGS had revenues of US$ 555 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.

About Conversable

Conversable is a conversational intelligence platform. We power the intersection of AI with messaging and voice. Our AI-driven platform helps brands reach their customers with automated experiences on all major messaging and voice applications. Global brands trust our technology to enable conversational commerce, resolve common customer requests, and deliver content on-demand to reach their customers where they are.Conversable was founded by Andrew Busey and Ben Lamm. The company is headquartered in Austin, Texas, with additional offices in Dallas. To learn more, please visit www.conversable.com.

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Tata Communications’ IZO^TM Private Connect service to enable high-speed, low latency access to Alibaba Cloud ExpressConnect to customers from over 150 countries

Shanghai – 10 June, 2017 – Today at Alibaba Cloud’s Cloud Computing Conference in Shanghai, China, Tata Communications announced that it has partnered with Alibaba Cloud, the cloud computing arm of Alibaba Group, to enable customers from over 150 countries, including India, to connect to Alibaba Cloud’s ExpressConnect via Tata Communications’ IZO Private Connect service.

IZO Private Connect provides easy, hassle-free, superfast connectivity for global enterprises to Alibaba Cloud’s Express Connect, which provides a reliable connection between the Virtual Private Clouds (VPC), the Internet and end-users’ own networks.

“We look forward to working closely with Tata Communications in a bid to provide an exciting proposition with great connectivity for global enterprises wanting to enter China and for Chinese enterprises looking to go global with ease and convenience,” said Yeming Wang, deputy general manager of Alibaba Cloud Global.

Alibaba Cloud provides a comprehensive range of cloud computing products in computing, database management, networking, security and storage that can be deployed globally. By accessing Alibaba Cloud Express Connect, a high-speed dedicated connection that securely links customers with their VPCs, and connecting through Tata Communications’ IZO Private Connect service, enterprises can scale their cloud connectivity and enable rapid provisioning of capacity to Alibaba Cloud.

“We are confident that the partnership between Alibaba Cloud and Tata Communications will assist both of us to become true digital transformation partners for our customers, empowering them to expand to new geographies, boost productivity, safeguard their businesses against threats, and take customer experience to the next level. We look forward to offering more global organisations connectivity to Alibaba Cloud and to strengthening our presence in the Chinese market,” said Genius Wong, President, Global Network, Cloud and Data Center Services at Tata Communications.

Tata Communications’ game-changing IZO cloud enablement platform empowers enterprises to connect and build their cloud, their way – be it private, public or hybrid. It is underpinned by Tata Communications leading global network and partnerships. Today, over 25% of the world’s internet routes travel over the company’s network, which is the largest wholly-owned subsea cable network in the world.

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Industrial Internet Consortium approves testbed that creates predictive environment for asset outage management, enabling new business models and revenue streams

NEW YORK, May 31, 2017 – Genpact (NYSE: G), a global professional services firm focused on delivering digital transformation, has developed an innovative way for manufacturers to transform their industrial asset performance management processes, reimagine business models, and create new revenue streams. The Industrial Internet Consortium (IIC^®) has approved the Asset Outage Management testbed, which uses sophisticated digital technology, analytics, and process and data models that extract data from legacy systems and connected assets to predict maintenance issues.

“IIC testbeds accelerate development of new industrial applications and address the need for well-defined use cases and proven solutions to help companies better define an effective IIoT strategy,” said Richard Soley, IIC executive director. “Genpact is an IIoT leader, and the testbed will speed innovation in industrial asset management and performance monitoring.”

A Genpact Research Institute study found that an overwhelming majority (81 percent) of manufacturing leaders say Industrial Internet of Things (IIoT) technology is critical to their organizations’ future success, but only one in four companies has a clear IIoT strategy.

As heavy equipment manufacturers (also called original equipment manufacturers, or OEMs) embrace IIoT strategies, their combination of hardware, software, and aftermarket services over the entire product lifecycle maximizes asset uptime, which drives new revenue streams and greater customer value through services that predict equipment performance outcomes. OEMs’ traditional data sources often rely on reactive analytics mostly limited to reporting historical information that generate alerts only when one data point hits a set threshold. Poor data means teams may conduct inspections too early or late, or manage inventory ineffectively. Obtaining critical spare parts can take months, resulting in unplanned downtime and revenue loss.

The testbed uses state-of-art sensors that monitor real-time data, and also maintains and retrieves information from legacy systems. Data collected will provide best practices on outage management and revenue prediction to help OEMs evaluate and better utilize historical maintenance datasets, and develop their algorithms faster. To help speed the pace of innovation, the testbed uses a bimodal transformation approach, which deploys two concurrent though autonomous work streams. One track provides more predictable day-to-day operational improvements and the other focuses on exploration and rapid experimentation.

“IIC’s approval of the testbed recognizes Genpact’s leadership role in using the Industrial Internet’s power to transform business models, said Patrick Cogny, senior vice president and business leader, Hi-tech, Manufacturing, and Services at Genpact. “We deliver ‘machine to P&L’ impact that drives competitive advantage for our clients. Our Lean Digital approach combines leading technology, like the latest artificial intelligence tools, with design thinking and our domain expertise of industrial processes. The testbed will identify best practices to help OEMs achieve better ROI from their IIoT initiatives through reduced maintenance costs, higher asset uptime, and new revenue streams.”

For additional information about the testbed, see http://www.iiconsortium.org/smart-asset-outage-management.htm. To learn more about Genpact’s IIoT capabilities, see http://www.genpact.com/what-we-do/industries/industrial-manufacturing/industrial-internet-iiot.

About Genpact

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and industry expertise to deliver disruptive business outcomes – an approach we call Lean Digital^SM. We deliver value to our clients in two ways – through digital-led, domain-enabled solutions that drive innovation, and through intelligent operations enabled by digital that design, transform and run clients’ operations. Our approach is continually refined in one of the world’s largest digital process sandboxes, where we test and improve thousands of processes. For two decades, first as a General Electric division and since 2005 as an independent company, we have been passionately serving our clients. We generate impact for clients from the Fortune Global 500 and beyond, and employ over 77,000 people in more than 20 countries, with key offices in New York City, Palo Alto, London, and Delhi. For additional information, visit www.genpact.com. Follow Genpact on LinkedIn, Twitter, YouTube, and Facebook.

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